Cisco has backpedaled tonight, with a blog post saying the service—Cisco Connect Cloud—will no longer be the default management tool. “In response to our customers’ concerns, we have simplified the process for opting-out of the Cisco Connect Cloud service and have changed the default setting back to traditional router set-up and management,” Cisco home network VP Brett Wingo wrote.
The company also said it “will not arbitrarily disconnect customers from the Cisco Connect Cloud service based on how they are using the Internet,” and that the “Cisco Connect Cloud service has never monitored customers’ Internet usage, nor was it designed to do so, and we will clarify this in an update to the terms of service.”
The bottom line is router administrators should be able to turn automatic updating back on without having to worry about losing router administration features. We’d still keep a close eye on it, though, because the blog post leaves some room for doubt.
It’s nice to know Cisco is trying to make things right, but I still don’t think automatically updating people’s routers with such a huge change was the best way to roll out this new “feature”.